Shipping policy

Shipping Policy

Last updated: 26 February 2026

Thank you for shopping with Iqraheaven.

We are committed to delivering your order quickly, safely, and transparently in line with Google Merchant Center and UK consumer regulations.

1. Business Information

Trade Name: Iqraheaven
Address: Iqraheaven, 281 Farnham Road, 2 Kingfisher Court, Slough SL2 1JF, United Kingdom
Phone: 07645534253
Email: Support@iqraheaven.com

2. Shipping Locations

We currently ship to:

  • United Kingdom

If you require delivery outside the UK, please contact us at Support@iqraheaven.com before placing your order.

3. Processing Times

  • Orders are processed within 1–2 business days (Monday–Friday).

  • Orders placed on weekends or public holidays will be processed the next working day.

  • During peak seasons or promotions, processing times may be slightly longer.

You will receive a confirmation email once your order has been dispatched.

4. Delivery Times (UK)

Estimated delivery times after dispatch:

  • Standard Delivery: 2–5 business days

  • Express Delivery (if selected): 1–2 business days

Delivery times are estimates and not guaranteed. Delays may occur due to courier issues, weather, or high demand.

5. Shipping Costs

Shipping fees are clearly displayed at checkout before payment.

  • Standard delivery charges apply unless a free shipping promotion is active.

  • Any applicable shipping costs are calculated based on delivery location and service selected.

There are no hidden fees.

6. Tracking Your Order

Once your order has been dispatched, you will receive:

  • A shipping confirmation email

  • Tracking details (where applicable)

If you do not receive tracking information within 3 business days, please contact us.

7. Failed Delivery / Incorrect Address

Please ensure your delivery address is correct at checkout.

Iqraheaven is not responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Failed delivery attempts due to customer unavailability

If an order is returned to us due to an incorrect address, additional shipping charges may apply for re-delivery.

8. Lost or Delayed Parcels

If your parcel has not arrived within:

  • 7 business days (UK Standard Delivery)

Please contact us at Support@iqraheaven.com with your order number.

We will:

  • Investigate with the courier

  • Arrange a replacement or refund where appropriate

9. Customs & Duties

For UK deliveries, there are no customs charges.

If we expand to international shipping in the future, customers will be responsible for any applicable customs duties or import taxes.

10. Contact Us

If you have any questions regarding shipping, please contact us:

📧 Support@iqraheaven.com
📞 07645534253
📍 Iqraheaven, 281 Farnham Road, 2 Kingfisher Court, Slough SL2 1JF, United Kingdom